Oops. There was an error loading this page.
  • Welcome to the Work+Family Space for FIS
  • Get in touch

    • Request a call back

      Our team is available 7:30am to 7:00pm, Monday to Friday.

      Contact us

    • Email us

      support@myfamilycare.co.uk

    • Call us

      0345 241 5306

  • Join today
  • Sign in

FIS

Work+Family Space

×

Welcome to the Work+Family Space for FIS

Join today Sign in

  • Request a call back

    Our team is available 7:30am to 7:00pm, Monday to Friday.

    Contact us

  • Email us

    support@myfamilycare.co.uk

  • Call us

    0345 241 5306

Work+Family Space Work + Family Space
Sign in Join today
  1. Home
  2. Emergency Childcare

    Register for full access

    Take a few minutes to sign up for full access to the Work+Family Space:

    Join today

    Already registered?

    Sign in

    Last minute nannies, nurseries & childminders

    Whether it's a last minute panic, or an anticipated gap in childcare, we provide the choices that parents want.

      1. Nannies
      2. Nurseries
      3. Childminders
      4. Tutoring
      5. How to Book
     
    Read more: Emergency Childcare
     
  3. School Holiday Cover

    Register for full access

    Take a few minutes to sign up for full access to the Work+Family Space:

    Join today

    Already registered?

    Sign in

    Be prepared for the next school holiday

    Ideal for filling those awkward care gaps during the school holidays, we provide easy access to holiday clubs nationwide.

      1. Holiday Clubs
      2. How to Book
     
    Read more: School Holiday Cover
     
  4. Backup Adult & Eldercare

    Register for full access

    Take a few minutes to sign up for full access to the Work+Family Space:

    Join today

    Already registered?

    Sign in

    Care for adult dependants, or yourself

    We can provide a qualified and sensitive domiciliary home carer when your normal arrangements have let you down.

      1. Home Carers
      2. When We're Used
      3. How to Book
     
    Read more: Backup Adult & Eldercare
     
  5. Resource Hub

    Register for full access

    Take a few minutes to sign up for full access to the Work+Family Space:

    Join today

    Already registered?

    Sign in

    A wealth of help and support

    Access advice, support, interesting articles, upcoming and archived webinars, and downloadable content.

      1. Speak to an Expert
      2. Webinars
      3. Insider Guides
      4. Blogs & Insights
      5. Education Spotlight
      6. Offers
      7. FAQs
     
    Read more: Resource Hub
     
  • Emergency Childcare
  • School Holiday Cover
  • Backup Adult & Eldercare
  • Resource Hub
  • Overview
  • Speak to an Expert
  • Webinars
  • Insider Guides
  • Blogs & Insights
  • Education Spotlight
  • Offers
  • FAQs
Work+Family Space
Join today Sign in
You are here: Home > Resource Hub > FAQs
    • Overview
    • Emergency Childcare
    • School Holiday Cover
    • Backup Adult & Eldercare
     

    FAQs

    •  
      • Overview
      • Emergency Childcare
        • Illness Guide
        • Nanny Booking Tips
      • School Holiday Cover
      • Backup Adult & Eldercare
     

    Frequently Asked Questions

     
     

    Answers to some of the most popular questions we're asked

     
     

    If your question isn't answered here, please get in touch with our team on support@myfamilycare.co.uk or 0345 241 5306.

    We're available 7:30am to 7:00pm, Monday to Friday.

     

    Emergency Childcare

    Emergency Childcare allows you to book an emergency nanny, nursery or childminder.

    Wondering what you can expect from an emergency nanny?

    What the cancellation policy is? Or...?

    FAQs for Emergency Childcare
     

    School Holiday Cover

    School Holiday Cover allows you to search for and book local holiday club places in advance.

    FAQs for School Holiday Cover
     

    Backup Adult & Eldercare

    Backup Adult & Eldercare allows you to book domiciliary care for an adult dependant, or even yourself.

    The first time you want to arrange some care, it will probably help to talk to us first. We'll source the most suitable homecare provider and arrange a Home Assessment based on the information you provide.

    FAQs for Backup Adult & Eldercare
     
     
     
     
    Resource Hub

    A wealth of help and support for every aspect of your Work+Family life, all in one place.

    Webinars | Insider Guides | Blogs

     
    Trusted service
    "
    Once I tried and experienced how smooth the process is I am going to use it again. I was really impressed with the nanny that came to us at a very short notice and I now know there is an easy solution to my worries when conflicting demands at home and work arise!"
     
    More feedback
     
    We're here to help
    Book online or over the phone - quickly and easily, with all the stress removed. Our team is available 7:30am to 7:00pm, Monday to Friday. We'll start working on bookings made outside these hours first thing the next working day - come rain or shine.
     
     
    Top

    Your Services Your Services

    • Overview
    • Emergency Childcare
    • Tutoring
    • School Holiday Cover
    • Backup Adult & Eldercare
    • Coaching
    • Parental Leave Toolkit
    • Toolkit for Managers

    About Us About Us

    • Overview
    • Testimonials

    Contact Us Contact Us

    • Get in Touch
    • 0345 241 5306
    • Company Details

    Legal

    • Terms & Conditions
    • Privacy Notice
    • Accessibility
    • Site Map

    Get Started... Get Started...

    Join today

    Your personal details are always safe with us. Our security measures

    We use cookies to provide the best web experience. By visiting this website you are accepting our Privacy and Cookie Policy.

    All content available within the Work+Family Space, including imagery and logos, remains Copyright © Work+Family Solutions.

    We are proud to be part of Bright Horizons. Registered in England & Wales No: 5905564.

    Chat
    Contact

    • Join in a few easy steps

    • Create your account

    • Your Life Stages

    • Services of interest

    • Terms of use

    • Success!

    • Error

    Your details are safe with us
    • 1
    • 2
    • 3
    • 4
    • 5
    • 6

    About you

    First name
    Surname
    Mobile number
    Gender
    Gender
    Gender
    Gender

    Do you want to add additional contact numbers?

    Telephone number
    Telephone number
    Telephone (home)
    Telephone (work)
    Country
    - Select country -
    Postcode
    * Required information
    * Required information

    Sign in details

    Email address
    Confirm email address
    Email option checkbox
    Additional email address
    Confirm additional email address
    Password
    Confirm password
    * Required information
    * Required information

    Tell us about you and your family

    Please select all the Life Stages relevant to you and your family. This allows us to show you the most useful content, and send you the most relevant newsletters. We've pre-ticked "Work+You" - we think it's handy for everyone!

    • Preparing for Parenthood
    • The Early Years (0-3)
    • Preschool
    • Primary School
    • 11 to Teens
    • Work+You
    • Ageing Parents
    • Eldercare

    You and your work

    Checkbox manage people

    From your chosen Life Stages, we think you'll benefit from the following

    Would you like to use a Backup Care service?

    FIS supports you with up to 5 days of backup care per dependant.

    Before you can book, we'll ask you later for more detail about you and your family.

    • Emergency Childcare
    • Backup Adult & Eldercare
    • School Holiday Cover

    Maternity, adoption, and additional paternity leave

    Manage your career from preparing to take leave, through to your return to work.

    • Parental Leave Toolkit

    Manage parental leave in your team

    We'll help you to help them have the best departure, leave, and return to work.

    • Parental Leave Toolkit for Managers
    My leave type
    - Choose leave type -
    My leave date
     
     
    Due date
     
     
    My return date
     
     
    Justlooking

    FIS verification

    Before you can use the Work+Family Space, our system double checks your: Surname, Employee number.

    County select
    Using the Work+Family Space
    Terms and conditions
    Privacy notice
    and give express consent, should I make a care booking, for the personal data I provide, including relating to my children/dependants, to be passed to care providers as part of the booking process. I understand that my choice of care provider and some basic information regarding my use of this service will be provided to my employer.
    Security code
    * Required information
    * Required information

    Sign in to your account

    Email address
    Password
    Loading...
     Forgotten password?

    Not a member yet?

    It only takes a minute to create your account and get started with your Work+Family Space.