Child & Dependent Care Helpline
While the Internet can provide many answers, sometimes speaking to a friendly expert is the easiest, quickest and cheapest way to help an employee find the solution they need.
We believe we offer the best available Helpline specialising in child and dependent care:
- It's staffed by childcare and eldercare experts
- For childcare queries you will speak to a qualified childcarer or early years teacher experienced in the UK childcare market
- In all likelihood they will have helped a number of working parents through the maternity transition before. We know that finding childcare is rarely done in isolation of work and career demands
- For eldercare and dependent care queries you will speak to someone who has worked in social care or for the NHS and who knows how to navigate the system
- Local advice can be more relevant - wherever possible we try and route all calls through to the best local expert we have available.
Our Helpline doesn't stop with the initial phone call. We are there for any issues that an employee, carer or parent might have.
Our role often involves hours of detailed research behind the scenes: finding local care homes with spaces; placing adverts for nannies; finding local nurseries. Whatever the question, our job is to provide the answer.
Our Library of Factsheets
The Helpline is supported by a large library of useful, easy to download factsheets. We're constantly updating the factsheet library, which currently includes over 40 different downloads.
Free Download Examples
For examples of the kind of information we make available please download the following:
Current Childcare Factsheets
Au Pair
- Employing an Au Pair
- Getting Along With Your Au Pair
- How Do I Find an Au Pair?
- What is an Au Pair?
Childcare Choices
- Care for the Older Child
- Childcare Choices - Babies or Younger Children
- Childcare Choices - Older Children
Choosing Schools
- How Do I Know My Child is Safe and Secure?
Childminder
- Choosing a Childminder
- Getting Along With Your Childminder
- What is a Childminder?
- What Should I Look For in a Childminder?
- Working With a Childminder
Early Education
- All About Early Education
- Choosing An Early Education Setting
- Getting Along With Early Education Staff
- Paying for an Early Education Place
Mother's Help
- What is a Mother's Help?
Nanny
- Costs Associated With Hiring a Nanny
- Employing a Nanny
- Getting Along With Your Nanny
- How Do I Start My Search For a Nanny?
- How Much Does a Nanny Cost?
- Interviewing Candidates
- Nanny Induction
- Nanny Interview Tips
- Nanny Shares
- Ofsted Childcare Register
- What Are My Obligations as an Employer?
- What is a Nanny?
Nursery
- Choosing a Nursery
- Getting Along With Nursery Staff
- Montessori Nursery
- Paying For a Nursery Place
- What is a Nursery?
- What Should I Look for in a Nursery?
Current Dependent Care Factsheets
- Making Decisions about Care
- Care Assessments and the Role of Social Services
- Care Regulation
- Discharge Planning Following a Hospital Stay
- Convalescence, Rehabilitation and Respite Care
- Care at Home
- Sheltered Housing
- Care Homes and Care Homes with Nursing
- Paying for Care
