For companies interested in knowing more about the Child & Dependent Care Helpline and how it can benefit you and your employees.
Why do you need a helpline programme?
Who else offers it?
How will your employees access the service?
How much of your time will it take up?
How much will it cost?
Can the service be linked to your EAP/Benefits supplier?
Is the service easy to implement?
What next?
Why do you need a helpline programme?
It's an essential part of any complete benefits package. Child and dependent care raise questions that are usually difficult, and often stressful for the employee to deal with. Often the answers and support that are needed cannot be accessed outside office hours. A phone call can sometimes be all it takes to provide the peace of mind that the employee needs to get on with their job.
Who else offers it?
We think we have, by far and away, the best helpline service, but we are not the only ones. The other leading helpline provider is Ceridian and its Lifeworks service. Some of the voucher companies do have limited support available – if you have care-4 vouchers then you have automatic access to our helpline.
How will your employees access the service?
We prefer to build you your own dedicated website with details of all your services and company specific information at www.myfamilycare.co.uk/yourcompanyname.
Emergency Childcare, Emergency Homecare and Out of School Care are all available online or via a 24/7 telephone booking team. We give you your own unique telephone number as part of the service. Information on all our other services can also be displayed on your dedicated website and we will work hard on your behalf to produce relevant eye catching marketing material. An initial phone call on your dedicated number or an email on your dedicated email address is the normal way for employees to access the Search & Guidance, Training and Helpline services. The more the services are used the better for all parties.
How much of your time will it take up?
Very little. We need your help establishing the service and marketing it to your staff. Thereafter we report to you, monthly or quarterly, with details of all calls and matters covered.
How much will it cost?
The standard costs are: £3 per employee.
Can the service be linked to your EAP/Benefits Supplier?
Yes. We are happy to incorporate our specialised helpline into a broader helpline package or give you a dedicated phone number and direct access.
Is the service easy to implement?
Implementation is very easy. The key with any helpline is the marketing to your staff and then measuring usage. We help with any marketing requirements and you have open access to our marketing materials. Typically, via your childcare voucher company or other My Family Care services, we can access a hard core of employees who might use the helpline service. Thereafter word of mouth on a great service is essential for increased usage.
What next?
Please get in touch – we prefer meeting you face to face to run through how the service works, and how we can tailor it to meet your company needs. But a chat by phone can also work. Please allow at least 15 minutes. We are very proud of the service so we do sometimes run over.
top
