For companies interested in knowing more about the Emergency Homecare service and how it can benefit you and your employees.
Why do you need a back up homecare programme?
Who are the carers and are they available nationwide?
Who else offers it?
How will your employees access the service?
How much of your time will it take up?
How much will it cost?
Can the service be linked to your EAP/Benefits Supplier?
Is the service easy to implement?
Are there any Legal/Tax implications?
What next?
Why do you need a back up homecare programme?
Many employees do not have children, but this does not mean that they do not have other care responsibilities for elderly relatives, partners or family members that may have suffered injury through accidents. The 'sandwich' generation have both childcare and elder care responsibilities, giving them even less flexibility to support relatives who rely on them.
Medico Nursing and Homecare statistics show the following:
- Over 4 million people over 50 live alone
- 55% of people over 50 years old do not have a living relative within a half hour journey time
- 14% of all households are single pensioners
Who are the carers and are they available nationwide?
We only work with reputable agencies, including Medico and Goldsborough, who have over 300 offices nationwide.
Who else offers it?
Other companies offer Homecare, however no other company offers the online booking service that we offer, supported by employer contributions which help ease the financial cost to the employee.
How will your employees access the service?
We prefer to build you your own dedicated website with details of all your services and company specific information at www.myfamilycare.co.uk/yourcompanyname.
Emergency Childcare, Emergency Homecare and Out of School Care are all available online or via a 24/7 telephone booking team. We give you your own unique telephone number as part of the service. Information on all our other services can also be displayed on your dedicated website and we will work hard on your behalf to produce relevant eye catching marketing material. An initial phone call on your dedicated number or an email on your dedicated email address is the normal way for employees to access the Search & Guidance, Training and Helpline services. The more the services are used the better for all parties.
How much of your time will it take up?
As much or as little time as you want. There are various elements of the service that need discussing and agreeing: homepage and email copy; verification of users; a marketing and communication plan. But we've done this now for lots of clients and we really can take care of most things. For our best clients, the involvement is as simple as reading the user reports every month and promoting the service internally. From our end the service is completely seamless. Please allow a three week timeframe; four weeks if you want us to produce promotional material.
How much will it cost?
You can decide to contribute how much and in whatever format suits you and your employees. We charge for set up and management. The cost is dependent on the size of your company and whether you take any other services from us.
Can the service be linked to your EAP/Benefits Supplier?
Yes, of course. It's easier, and we prefer, offering back up care as a voluntary benefit but you are the client. You decide. We have already done lots of work to integrate the system with the major vouchers companies and have ongoing relationships with Thomson Online Benefits, Towers Perrin, Hewitt, and PMM.
Is the service easy to implement?
The complicated bit is deciding how much you would like to contribute. We can do some detailed work with you to decide how much we think you should contribute to maximize the benefit to you and your staff. But thereafter implementing it could not be easier. We do all the work and have plenty of easy templates for you to use. We have a team of developers constantly working on the site so in the extreme case one week's lead time would allow us to take a service live – not ideal but we have done it before.
Are there any Legal/Tax implications?
On the legal side some people worry that there are potential liabilities offering Homecare through a service such as this. There aren't – but we can provide a detailed legal opinion setting out why no liability could or does exist. Please feel free to ask.
On the tax side anything you contribute to the cost of back up homecare will be treated as a P11D expense and will be taxed accordingly. We often work directly with payroll departments and you will need to decide who picks up this cost – you or the employee.
What next?
Please get in touch – we prefer meeting you face to face to run through how the service works, and how we can tailor it to meet your company needs. But a chat by phone can also work. Please allow at least 15 minutes. We are very proud of the service so we do sometimes run over.
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